Legal

Privacy Policy

Last updated: June 30, 2026

Tulum Beach Transportation ("we", "us", "our") operates the website tulumbeachtransportationlux.com and provides private airport-transfer and tour services in Tulum, Cancún and the Riviera Maya, México. This Privacy Policy explains how we collect, use, share and protect your personal information when you contact us or book our services. By using our website or contacting us, you agree to the practices described here.

1. Information we collect

We collect information you provide directly when you request a quote or book a transfer, including:

• Full name
• Phone number and/or WhatsApp number
• Email address
• Travel details: pickup and drop-off locations, dates, flight number, number of passengers and any notes you share
• Any other information you choose to send us through our contact form, WhatsApp, email or chat widget

We also automatically collect limited technical data when you visit the site, such as IP address, browser type, device information and pages visited, through standard server logs and analytics tools.

2. How we use your information

• To respond to your inquiries and provide quotes
• To arrange, confirm and deliver your transportation or tour
• To track your flight and coordinate pickups
• To communicate with you about your booking via WhatsApp, phone or email
• To improve our website, services and customer experience
• To comply with legal obligations

3. How we share your information

We do not sell your personal information. We may share it only with:

• Our drivers and staff, strictly to fulfill your booking
• Service providers that help us operate, including our hosting provider (Vercel), our booking and chat platform (HighLevel / LeadConnector) and messaging providers such as WhatsApp (Meta)
• Authorities, when required by law or to protect our legal rights

These third parties process data under their own privacy policies.

4. Cookies & tracking

Our website may use cookies and similar technologies, including those set by our chat widget and analytics tools, to keep the site working properly and to understand how visitors use it. You can control or disable cookies through your browser settings; some features may not work correctly if you do.

5. Data retention

We keep your personal information only as long as needed to provide our services, maintain our business records, and meet legal requirements. When it is no longer needed, we delete or anonymize it.

6. Your rights

Depending on your location and under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), you may have the right to access, correct, update or request deletion of your personal information, and to object to or limit certain uses. To exercise these rights, contact us using the details below.

7. Data security

We use reasonable technical and organizational measures, including HTTPS encryption, to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us information, please contact us so we can remove it.

9. International visitors

We operate in México. If you contact us from another country, your information may be processed in México and other locations where our service providers operate.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Continued use of our website or services after changes means you accept the updated policy.

11. Contact us

If you have questions about this Privacy Policy or your personal information, contact us:

• Phone / WhatsApp: +52 984 213 2909
• Email: info@tulumbeachtransportationlux.com
• Location: Tulum, Quintana Roo, México